The terms and conditions listed below relate to the use of the website www.porta-19.com and the store www.porta19.etsy.com by users and their relationship with our brand.

The website www.porta-19.com and the store www.porta19.etsy.com are owned and managed by Lóide Catana, with tax number 219035113, headquartered at Rua Manuel da Fonseca, lot 19, 2860-479 Moita - hereinafter Porta-19, with email contact: geral.porta19@gmail.com.

Please read the following terms and conditions carefully, as they affect your rights and obligations under the law.

If you do not agree to these terms, please do not access or use this website or the store.

If you have any questions regarding these terms, please contact us.

The following terms and conditions (hereinafter “Terms”) characterize the use of the Porta-19 website website (hereinafter “Website”) and the Porta-19 Etsy store (hereinafter “Store”) by users (hereinafter ‘User’) and their relationship with our brand (hereinafter “We,” “Us,” “Our”).

By ordering any of our products or services, the User agrees to the Terms listed below.

You should print a copy of these Terms for future reference.

    1. Amendments
 

We reserve the right to:

– Update these Terms regularly. It is your responsibility to check for any changes. These changes will apply to your use of the Website and Store after notification of the changes has been posted on the Website. If you do not wish to accept the new Terms, you should not continue to use the Website or the Store. Your continued use of the Website and the Store after the date on which the changes take effect indicates your agreement to be bound by the new Terms;
– Change or remove, temporarily or permanently, the Website, the Store, or the products (in part or in whole) contained therein, without prior notice, and the User accepts that we cannot be held liable for any change or removal of the Website, the Store, or any content.

    2. Personal Information
 

By using this Website and the Store, the User guarantees that:

– They are legally capable of entering into binding contracts;

– The personal information you provide is true, accurate, up-to-date, and complete in all respects;

– You are not impersonating another person or entity.

    3. Privacy Policy

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Our Website and Store ensure users' privacy and security in the data provided for the services offered, with only the data necessary for the provision of the service being requested and collected, in accordance with the explicit indications on the Website, Store, and User options. The data requested consists of name, email address, billing address, delivery address, and telephone number. If required, the User has the right to access, rectify, or delete the data provided. This data will be treated as confidential and will be processed and used in accordance with our Privacy Policy.

In order to provide an efficient service, our Store may occasionally share data with other companies, such as carriers. The data will also be transferred to Etsy (please check these terms on the Etsy website before purchasing from Our Store). These transfers will be carried out in accordance with the law, have no restrictions, and our privacy policy remains fully applicable, particularly with regard to compliance with security measures that guarantee data confidentiality.

By using the Website and Store, you consent to these processing operations and guarantee that all information provided is accurate.

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    4. Compliance

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This Website and Store may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website, Store, and your use thereof.

The User agrees not to:

– Upload or transmit through the Website and the Store any computer viruses, Trojans, worms, logic bombs, or anything created for the purpose of interfering with or disrupting the normal functioning of a computer or other computer device;
– Upload or transmit through the Website or Store any defamatory, offensive, or obscene material;
– Attempting to access the Website or Store, the server where they are located, or any server, computer, electronic device, or database connected to them without authorization. You must not attempt any denial-of-service attacks on our Website and Store.

Any of these violations will be reported to the competent authorities and we will cooperate with these authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the Website and the Store will be immediately terminated.

We shall not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website, the Store, or your downloading of any material posted on it, or on any website linked to the Website and the Store.

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    5. Links to third parties

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For the convenience of our customers, the Website includes links to our Store, located on the Etsy platform. Please note that this is the only type of link for which we are responsible. We are not responsible for the privacy practices or content of any other pages, nor for any damage, loss, or offense caused or allegedly caused in connection with the use of our trust in any advertising, content, products, materials, or services available on such pages or external media.

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    6. Orders

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All orders are subject to acceptance and availability. If the goods ordered are not available, the User will be notified by email (or other means if no email address has been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. You acknowledge that the automated confirmation of your order does not validate our acceptance of your offer to purchase products or services advertised on the Website or in the Store. A contract between Us and You will be concluded when:

(i) Payment for the order has been made;

(ii) We dispatch the goods or commence the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded (“Confirmation of Shipment”).

The contract shall only cover goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take every possible care to keep your order and payment details secure, so in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party gains unauthorized access to any data provided by you when accessing or ordering from the Store.

The products sold in the Store are not for resale or distribution (contact us for more information). We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.

It is the User's responsibility to assume the risk of the products once they have been delivered to the delivery address provided when placing the order. We accept no responsibility when an incorrect delivery address is provided or when the User fails to collect the products from the specified delivery address.

However, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Porta-19 entrusts the delivery of your orders to an external transport service, through which it is not possible to schedule deliveries. You must ensure that someone is at the address you have provided to receive your order.

Porta-19 orders are shipped Monday through Friday, except on holidays.

Delivery times will vary depending on the destination country. Estimated delivery times range from 3-5 business days for mainland Portugal, 5-15 business days for Europe, and 5-25 business days for the rest of the world, for items in stock. The estimated time for preparing orders ranges from 1-3 business days.

In the event that the product(s) ordered are unavailable, Porta-19 will inform the customer immediately and refund the amount paid within a maximum of 15 (fifteen) days from the date on which it became aware of the unavailability.

Delivery is considered complete upon confirmation obtained on the postal services website.

The customer is responsible for shipping costs, which are automatically calculated for each order during the checkout process and vary according to the weight of the order, the destination country, and other factors.

In the case of shipments outside the European Union, Porta-19 is not responsible for any delays or customs costs, which are the responsibility of the customer.

 

    7. Right of Exchange or Cancellation

 

Under Decree-Law No. 24/2014 of February 14, applicable to distance contracts, the User has the right to freely terminate a new contract (right of free termination), without giving any reason, within 14 calendar days from the date of conclusion of the contract or the date of receipt. To terminate, the User simply needs to communicate their decision unequivocally (returning the goods is not sufficient). This can be done by letter, telephone, or email.

The cooling-off period ends 14 days (calendar days) after the date of delivery of the product. If the end of the period does not fall on a business day, the period is extended to the next business day.

Goods received and not used must be returned within 14 days of the date of receipt of the order.

The exchange or return of personalized items or items that have been altered in any way at the customer's request is not permitted.

Under the Total Satisfaction Guarantee, if the product does not fully meet the customer's expectations, they may return it within 14 days of receiving the order at the agreed address. The refund will be made after receipt of the returned goods (the product must be returned in the same condition as the customer received it. The costs associated with the return will be the customer's responsibility. The customer will be liable for any depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature of the characteristics and functioning of the goods).

 

  - Alternative Dispute Resolution

 

In accordance with the provisions of Law No. 144/2015, of September 8, in the event of any disagreements regarding the interpretation, application, or execution of this contract, the parties shall endeavor, by all means, to resolve them by agreement in order to reach a mutually agreed solution.

When an amicable and negotiated solution is not possible, the parties agree to establish the following as the competent court:

Lisbon Consumer Conflict Arbitration Center

Rua dos Douradoures, 116, 2º - 1100-207 LISBOA

Tel.: 218 807 030

Email: juridico@centroarbitragemlisboa.pt

Website: http://www.centroarbitragemlisboa.pt

 

    8. Prices and Payment

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All prices in the Store include VAT (where applicable) at the current rate and are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice.

The User confirms that the payment method is managed by them, from among the options provided by Porta-19: MBway and Bank Transfer.

We reserve the right to wait for payment within 48 hours. If payment is unsuccessful, you will be notified via the email address provided.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which, among other things, may include terms relating to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if payment has already been made.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail.

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​    9. Intellectual Property

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The content of the Website and Store is protected by copyright, database rights, and other intellectual property rights.

The User acknowledges that the material and content of the Website and Store are the property of Porta-19. You may search and display the content of the Website or Store on a monitor, save content in electronic format on disk (but never on a server or any storage device connected to a network), or print a copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact.

You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on the Website or Store.

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    10. Limited Liability

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Use of the Website:

The Website is available on an “as is” and “as available” basis without any representation or endorsement, and we make no warranty, express or implied, regarding it or its use.
The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by the User. The User must bear the risk associated with using the internet.
Although we try to ensure that the material included on the Website is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We will not be liable for any errors or omissions or for the results obtained from the use of this information or any technical problems you may experience when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as soon as possible. In particular, we reject any liability relating to:
– Incompatibility of the Website with any equipment, programs, or telecommunications connections of the User;

– Technical problems, including errors or inaccuracies on the Website;

– Failure of the Website to meet the User's requirements.

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Use of the Store:

 

The Store is available on an “as is” and “as available” basis without any representation or endorsement, and we make no warranty, express or implied, regarding it or its use. You acknowledge that we cannot guarantee or be responsible for the security or privacy of the Store or any information you provide. You must bear the risk associated with using the Internet. Although we try to ensure that the material included in the Store is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We shall not be liable for any errors or omissions or for the results obtained from the use of this information or any technical problems you may experience when using the Store. If we are informed of any inconsistencies in the Store, we will try to correct them as soon as possible. In particular, we reject any liability relating to:

– Incompatibility of the Store with any equipment, programs, or telecommunications connections of the User;

– Technical problems, including errors or inaccuracies in the Store;

– Failure of the Store to meet the User's requirements.​

To the fullest extent permitted by applicable law, you agree that we shall not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising out of or in connection with the use of the Website and the Store.

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    11. Separation

 

If any part of the Terms is found to be illegal, void, or for any reason unenforceable, then that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.

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    12. Waiver

 

No waiver shall be deemed by Us to be a waiver of any preceding or subsequent breach under the terms provided.

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    13. Full Agreement

 

These Terms form the entire basis of any agreement between Us and the User.

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    14. Law and Jurisdiction

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These Terms shall be governed by and construed in accordance with the laws of the Portuguese Republic, and any disputes shall be settled exclusively by Portuguese courts.

 

    15. Criticisms

 

By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any means of communication that we prefer.

The User guarantees the right to use the name provided in connection with such content if we so desire.

The User agrees to waive the right to be identified as the author of such content and to object disparagingly to this content.

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Updated on March 31, 2025.

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